Returns & Refunds Policy

Svssy Dolphyn

At Svssy Dolphyn, we believe every jewelry purchase should bring a little sass, sparkle, and confidence to your day. We carefully select our collections and want you to feel confident shopping with us.

Please review our Returns & Refunds Policy before completing your purchase.

1. Final Sale Jewelry

Due to the nature of our products and our suppliers' return restrictions, all jewelry purchases are considered final sale, except where a remedy is required by applicable law or provided under this policy.

This includes, but is not limited to:

• Beaded bracelets

• Zodiac and celestial jewelry

• Moissanite jewelry

• Necklaces, earrings, rings, and other jewelry accessories

• Special-occasion and statement jewelry

We do not accept routine returns or exchanges for change of mind, personal preference, or ordering the wrong style or size.

Final-sale status does not eliminate any rights or remedies customers may have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery at support@svssydolphyn.com.

Please include:

• Your full name

• Your order number

• A brief description of the issue

• Clear photographs of the item and packaging

• A video, if necessary to demonstrate the problem

We will review your concern and may request additional information to help resolve the issue.

Depending on the circumstances, the available resolution may include a replacement, refund, or another appropriate remedy.

We will honor any remedies required by applicable law.

3. Missing Items or Undelivered Orders

If your order arrives with an item missing or your package has not been delivered, please contact us at support@svssydolphyn.com.

Include your order number and a description of the issue.

We will review the order details and available tracking information and, when appropriate, work with the shipping carrier or fulfillment partner to investigate.

If an item is confirmed missing or an order is not delivered, we will determine the appropriate resolution, including any refund or replacement required by applicable law.

4. Returns and Exchanges

Because our jewelry is sold as final sale, we do not offer standard returns or exchanges.

Please do not send merchandise back without receiving return authorization from Svssy Dolphyn.

If a return is authorized to resolve an eligible order issue, we will provide instructions and the appropriate return address.

Customers should not send products to an address printed on the original shipping package unless specifically instructed to do so.

For verified fulfillment errors or defective merchandise, return shipping arrangements will be communicated as part of the resolution and will comply with applicable law.

5. Physical Returns & International Fulfillment

Svssy Dolphyn partners with fulfillment providers that may operate from international warehouses.

Due to the nature of our jewelry products, supplier return restrictions, international shipping costs, and the potential risk of loss or damage during return transit, we generally do not accept physical returns for final-sale jewelry.

If an item arrives damaged, defective, or incorrect, please contact our customer support team before attempting to return it.

We will review the issue and provide instructions for an appropriate resolution. In some cases, a physical return may not be necessary.

Please do not ship merchandise to an international warehouse or any return address without written authorization from Svssy Dolphyn.

Nothing in this policy limits any return, refund, replacement, or other remedy required by applicable consumer protection laws.

6. Refund Processing

If a refund is approved, we will notify you by email.

Refunds will generally be issued to the original payment method.

Please allow up to 10 business days after a refund is issued for processing, although your bank or payment provider may require additional time to post the funds.

If you have not received an approved refund after 15 business days, please contact us at support@svssydolphyn.com.

Any legally required refund deadlines will take precedence.

7. Order Cancellations

If you need to request an order cancellation, please contact us immediately at support@svssydolphyn.com.

We will review the order's fulfillment status to determine whether cancellation is possible.

Once an order has entered processing or shipping, cancellation may no longer be available, subject to applicable law.

Submitting a cancellation request does not guarantee that an order can be canceled.

8. International Orders

International shipping availability and any applicable return or cancellation rights may vary depending on the destination.

Nothing in this policy limits mandatory consumer rights that apply to customers in their country or region.

Where local law provides additional cancellation, refund, or return rights, those rights will take precedence over our standard final-sale terms.

9. Contact Us

For questions about your order, damaged merchandise, missing items, or refund requests, please contact:

Svssy Dolphyn Customer Support

Email: support@svssydolphyn.com

Please include your order number whenever possible so we can assist you efficiently.

Thank you for shopping with Svssy Dolphyn — where a little sass meets a lot of sparkle!